Refund policy

Kedorion, we want you to shop with complete confidence. If you're not fully satisfied with your purchase, we're here to help.

30-Day Return Policy
You have 30 days from the date you receive your order to request a return.

Return Eligibility
To qualify for a return, your item must:

Be unused and unworn

Have original tags attached

Be in its original packaging

Include proof of purchase (receipt or order confirmation)

How to Start a Return
To initiate a return, please contact us at:
support@kedorion.shop

Once your request is approved, we will provide detailed instructions on how and where to send your item.

Please note: Items returned without prior approval will not be accepted.

Return Address
Returns should be sent to:
11211 Westwood Loop, San Antonio, Texas, United States

Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items
We do not accept returns for:

Sale items

Gift cards

Personalized or custom-made products

Personal care items (e.g., beauty products)

Perishable goods

Hazardous materials or flammable items

If you're unsure whether your item is eligible, feel free to contact us.

Exchanges
The fastest way to get a replacement is to return your item first. Once your return is approved, you can place a new order for the desired product.

Refunds
After receiving and inspecting your return, we will notify you of the approval status.

If approved:

Refunds will be issued to your original payment method

Processing time: 5–10 business days

Please note that your bank or card provider may take additional time to process the refund.

If you haven’t received your refund within 15 business days after approval, please contact us at support@kedorion.shop.

European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Returned items must meet the same conditions: unused, with tags, and in original packaging.

If you have any questions, please contact us at:
support@kedorion.shop