Frequently Asked Questions

1. How long does shipping take?
Orders are typically delivered within 5–10 business days after processing.

2. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.

3. How long does it take to process my order?
Orders are processed within 1–2 business days (Monday to Friday). Orders placed on weekends or holidays will be processed on the next business day.

4. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery.

5. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Maestro, UnionPay, Shop Pay, Apple Pay, and Google Pay through Shopify Payments.

6. Can I return my item?
Yes, we offer a 30-day return policy. Items must be unused, in original condition, and include proof of purchase.

7. How do I start a return?
To initiate a return, please contact us at support@kedorion.shop with your order details.

8. When will I receive my refund?
Refunds are processed within 5–10 business days after your return is approved and inspected.

9. What should I do if I receive a damaged or wrong item?
Please contact us immediately at support@kedorion.shop so we can resolve the issue as quickly as possible.

10. Do you ship internationally?
No, we currently ship only within the United States.

11. Can I change or cancel my order?
Orders can only be changed or canceled within a short time after placing them. Please contact us as soon as possible.

12. How can I contact customer support?
You can reach us anytime at support@kedorion.shop.